Danielle Morales

Danielle provided me with excellent customer service. I had an issue at the beginning and she decide to go the extra mile. Thank you Danielle

Nicole, Danielle and Zach saved our entire vacation today!!! After calling around several places that couldn’t help us with a transmission issue halfway through our roadtrip from Michigan to New Orleans. They told us if we could get it there they could take a look at it for us but didn’t know if they would be able to get it repaired today or not but if they couldn’t repair today they would help get us to a rental! Danielle and Zach even came in on their day off to help, and we even got to meet their sweet pup Kaiser. Zach, Danielle and Nicole words cannot thank you enough for your generous hospitality. All in all a 100000/10 experience with the whole company and we are back on the road in our vehicle.

My service advisor was Danielle Morales. She quickly created my service order and fully explained the pricing, what was to be done, and the timing then took my vehicle back to the technician. When completed, my vehicle was brought in and I was on my way quickly. Awesome experience.

Cassandra was a wonderful service provider and gave me updates and timeline for vehicle to be ready and even with my parts being on backorder both Cassandra and Danielle assisted me to get my vehicle back to me as soon as possible. Amazing experience!!!

I recently visited the service department at Stivers Ford of Birmingham and had an exceptional experience. Service Advisor Danielle Morales was attentive, knowledgeable, and ensured that all my concerns were addressed promptly. The entire staff demonstrated professionalism and efficiency, making the process seamless. I highly recommend Danielle and the team for anyone seeking top-notch service.

Jonathon, Brandon, Danielle and the service tech went above and beyond diagnosing and fixing a botched electrical job from another dealer. They were extremely professional, and most importantly communicated with me through out the process so I always knew what was going on with my vehicle. I was well taken care of from walking in to getting my Truck back. Extremely impressed with Stivers Service department this trip. 5 Stars for everyone .

Fast, courteous service. Danielle in the service department who wrote up the service order and Ray the mechanic were both knowledgeable and professional, and provided excellent customer service.

My most recent experience with Stivers was the BEST I’ve ever had with any dealer service department in my 50+ years of driving and owning vehicles. I have been a dedicated Ford owner most of my life. I have received some great experiences along the way as well as a few “not so great” experiences as well. For me to rate my last experience at Stivers as my BEST ever is a True Statement of dedication by the leadership team to go above and beyond to ensure satisfaction. All of this would not be possible without Danielle Morales as my contact. She alone is what allows me to give the highest rating of all my years!! Thank you Danielle, and Thank You Stivers Ford of Birmingham!