From the very start, our sales representative Carter was complete and thorough. He immediately responded about our interest in the new 2025 Expedition by sending a personalized video/tour of the vehicle on his lot. In our commute to the dealership same day, we were able to negotiate our wishlist and speak with their finance Manager, Justin, who even took the time to clarify and expedite the finance process, including our trade in estimates via phone when we arrived, we were greeted with the whole team with handshakes and felt already acquainted. Carter's knowledge of the new body style and all improved technology was so impressive. My husband had already visited a couple other dealerships in Mobile, but neither sales representatives knew as much as Carter did. Carter really shined and used our time wisely with not only explaining but also demonstrated a full walk-through of key features. By the time we finished, he seamlessly handed us over to Justin in finance who confirmed our earlier correspondence, terms, and did not try once to over-sell. We were driving home in our new vehicle in no time at all. We have dreaded this process and they have completely exceeded expectations. Well done, Stivers!
Our experience was wonderful. Autumn, Greg, Justin and all the other staff were professional, polite, courteous and made us feel like family. Greg's kindness and generosity will never be forgotten.
My experience with Stivers Ford of Birmingham was EXCEPTIONAL...My sales rep Krysta "Candy Girl" made the process painless. She's AMAZING at her job! Justin the finance manager was also very accommodating and super friendly. I had an all around WONDERFUL EXPERIENCE. We'll be repeat customers as long as they keep Krysta around.
Joey and Justin were amazing to work with. I bought an F150 Lightning and the process could not have been easier. I drove from out of state and they had all my paperwork ready for me to sign and I was in and out within an hour or less. I absolutely love my new truck and will definitely recommend Stivers to my friends and family!
We had a great experience! Everyone was friendly and very knowledgeable. Chad was the best! He made us feel comfortable and seemed like a humble, nice guy. We had a lot of questions about the Mach E and everyone was patient with us. They made sure to get us the best deal. Asher, Justin and Jackson were great too!