Ralph Tucci

My experience at Stivers Ford of Birmingham was very good. The service advisor, Shelby Parker, was kind, courteous and customer focused. I brought my vehicle in for an alignment, and she noticed it had a recall. Everything was taken care of in a little more than an hour. I had a pleasant experience.

I don't usually leave reviews because I rarely experience any service that exceeds expectations. With that said, I felt it was worth my time to leave one for Stivers Ford and their service department, my service advisor Ralph Tucci, and Suzanne Kief, whom I communicated with via email that happily and promptly answered my initial questions regarding the pick-up of my truck, usage of my Ford Pass Award Points and scheduling my appointment. Ralph kept me up to date with everything that needed to be done on my truck and sent me a video of why a wheel alignment is necessary, which was pretty awesome for someone that is not sure or familiar with what that is all about. Ralph never left me wondering what was happening or when they would be done. During the pick-up and drop-off of my truck, I was also sent a tracking text to see exactly where my truck was. My Ford Pass points covered the total cost of the entire process, and they encouraged me to send a coupon letter I had just received the day before, which saved me some of my Ford Pass points. I also received a free car fax report and lifelong access to the same for as long as I own my truck. I can't think of one thing I could ask to be done better or differently. Stivers has a good company culture, and it shows.

I received excellent service from Stivers Ford. My service advisor Ralph was very professional and courteous.

My 2017 Ford Expedition had some service needs so I took it to Stivers Ford because, one, it was close to my place of employment, but more importantly, because I've taken it there and had nothing but First Class Service. Even though I didn't purchase the vehicle from them, Ralph in the service department was quick to attend to my needs and also took care of some other items that I was not even aware of. Because my vehicle had to stay a couple of days, Ralph made sure I had a means of transportation until mine was ready. He also called me daily to update me on the progress and provide an estimated time of completion. Ralph and this group are Top Notch!

My service was great!! Ralph kept me up to date and was very prompt!!

Ralph was great. Fantastic communication throughout the entire service process. Showed understanding and enthusiasm for the upgrade to my Bronco. The tech took his time and made sure that an unfamiliar product was installed correctly. Now my Bronco is riding high and smooth on these Birmingham roads.

We are on a long trip and had a electronics failure in our Escape just before reaching Birmingham. Ralph Tucci was extremely helpful in getting the problem diagnosed, the parts ordered, and the car fixed in a timely manner so our trip could continue. Fantastic service and ownership of my issue to help me out. Ralph was a true hero to us.

Fixed my car in my driveway. Loved this service! Ralph was friendly and fast.

Great experience with Ralph and the Stivers Service team. They had me in and out in just a few hours and fixed my issue perfectly. Great experience!

Ralph in the Service Department was quite helpful and his attention to detail enhanced the overall experience

Great experience with Ralph and the Stivers Service team. They had me in and out in just a few hours and fixed my issue perfectly. Great experience!

Service was very fast. Ralph did a great job. I highly recommend their mobile service.

Fixed my car in my driveway. Loved this service! Ralph was friendly and fast.

Ralph is amazingly!!! Always helpful and courteous!

My service was great!! Ralph kept me up to date and was very prompt!!

My 2017 Ford Expedition had some service needs so I took it to Stivers Ford because, one, it was close to my place of employment, but more importantly, because I've taken it there and had nothing but First Class Service. Even though I didn't purchase the vehicle from them, Ralph in the service department was quick to attend to my needs and also took care of some other items that I was not even aware of. Because my vehicle had to stay a couple of days, Ralph made sure I had a means of transportation until mine was ready. He also called me daily to update me on the progress and provide an estimated time of completion. Ralph and this group are Top Notch!

I received excellent service from Stivers Ford. My service advisor Ralph was very professional and courteous.

I don't usually leave reviews because I rarely experience any service that exceeds expectations. With that said, I felt it was worth my time to leave one for Stivers Ford and their service department, my service advisor Ralph Tucci, and Suzanne Kief, whom I communicated with via email that happily and promptly answered my initial questions regarding the pick-up of my truck, usage of my Ford Pass Award Points and scheduling my appointment. Ralph kept me up to date with everything that needed to be done on my truck and sent me a video of why a wheel alignment is necessary, which was pretty awesome for someone that is not sure or familiar with what that is all about. Ralph never left me wondering what was happening or when they would be done. During the pick-up and drop-off of my truck, I was also sent a tracking text to see exactly where my truck was. My Ford Pass points covered the total cost of the entire process, and they encouraged me to send a coupon letter I had just received the day before, which saved me some of my Ford Pass points. I also received a free car fax report and lifelong access to the same for as long as I own my truck. I can't think of one thing I could ask to be done better or differently. Stivers has a good company culture, and it shows.

Mr Ralph took very good care of my truck and was very kind.

Dropped vehicle off for replacement windshield without a wait on Tuesday morning at 7am. Ralph was great to work with I picked my vehicle up just after 5pm.

I needed some work done on my car and they were very timely, communicative, and efficient. Ralph especially has been great about keeping me updated and has been very responsive. They even sent a tech out to my apartment to do a software upgrade on my car.

Just let me tell you, if you look up professional in the dictionary, you’ll find a picture of “Ralph Tucci” head of the service department at the “New” Stivers dealership location. What an amazing gentleman! It’s hard to find this level of service and professionalism in this world today..What a breath of fresh air to be taken care of like the days gone by! Ralph Tucci , a touch of class for the “Ford Motor Company”! Hang on to this asset Stivers! God bless Ralph! Drew Folsom 30-A LLC

Ed and Ralph your Mobile unit specialists took care of my issues quickly! They always make sure to give the best customer service possible on every appointment!